SmallBizGenius Analysis
Lulus receives generally positive reviews, with many customers praising their stylish dresses and responsive customer service. However, some reviewers have noted concerns about inconsistent quality and a short return window.
Category Breakdown
Scores based on analysis of 292 recent reviews
Customer Service
9.0/10Many reviewers praise Lulus' customer service, highlighting its responsiveness and helpfulness in resolving issues. Examples include representatives proactively offering refunds and assisting with exchanges.
25 reviews mention thisShipping & Delivery
8.5/10Several reviewers note that Lulus offers fast shipping and delivery. Many customers received their orders before the expected delivery date.
15 reviews mention thisProduct Quality
6.5/10Reviews on product quality are mixed, with some customers praising the quality and others expressing concerns about cheap-looking materials. Some reviewers noted issues like broken zippers or frayed seams.
20 reviews mention thisSizing & Fit
7.0/10Many reviewers discuss sizing and fit, with some finding the clothes true to size while others experienced inconsistencies. Some customers had to order multiple sizes or get alterations.
18 reviews mention thisReturns & Exchanges
7.5/10The returns and exchanges process is generally viewed as easy to navigate. However, some reviewers are unhappy with the short 21-day return window.
12 reviews mention thisPros & Cons
What Customers Love
"Lulus customer service is outstanding. Friendly, helpful and ALWAYS solves the problem without any hassle."
"My order came quickly and the dress was a perfect fit."
"I ordered a couple dresses to try and had a great experience. I returned two and exchanged one for a different size."
"Wonderful selection. Incredibly impressed with the quality of the all of the dresses I ordered."
"Firstly, the low pricing is amazing. An array of darling styles and shipping is quick."
Common Complaints
"Your online ordering and returns is great, but unfortunately the quality of your dresses have become poor. The website shows the dresses beautiful and when they arrive the material is cheap looking and..."
"While the variety and selection of dresses is great, the quality is questionable. I received two dresses, one that fit too tight even though I used and trusted all of lulus sizing charts and recommend..."
"The return window is very short. In the future I will opt to make purchases with a different brand that don’t have these customer unfriendly restrictions."
"Dress itself is beautiful, but after receiving it the zipper broke."
"I ordered the wrong size, returned the dress with no issues. Reordered a different size, it said it shipped then all communication stopped."
Common Questions About Lulus
Answers derived from customer review patterns
Is Lulus legit and trustworthy?
Based on the reviews, Lulus appears to be a legitimate online retailer, with many customers reporting positive experiences. Reviewers frequently praise the company's customer service, noting that representatives are responsive and helpful in resolving issues. While some customers have raised concerns about product quality and sizing inconsistencies, the majority seem satisfied with their purchases. The company also offers a relatively easy returns and exchanges process, contributing to its overall trustworthiness.
Based on 45 reviewsDoes Lulus have good customer service?
Yes, Lulus is frequently praised for its customer service. Many reviewers highlight the responsiveness and helpfulness of the customer service representatives. Customers have reported that Lulus' customer service proactively addresses issues, such as offering refunds or assisting with exchanges. This positive feedback suggests that Lulus prioritizes customer satisfaction and provides reliable support.
Based on 25 reviewsIs Lulus worth it for small business?
Lulus can be a worthwhile option for small businesses seeking affordable and stylish attire for events or promotional purposes. The company offers a wide selection of dresses and other clothing items at competitive prices. However, small business owners should be aware of the potential for inconsistent product quality and sizing issues. It's advisable to carefully review product descriptions and customer reviews before making a purchase, and to factor in the 21-day return window.
Based on 20 reviewsWhat is Lulus' return policy like?
Lulus has a 21-day return policy, which some customers find restrictive. While the returns process is generally considered easy to navigate, the limited timeframe can be a drawback for some shoppers. Customers must ensure they return items within this window to receive a refund or exchange. This policy is a key factor to consider when making a purchase, especially if there's uncertainty about sizing or fit.
Based on 12 reviewsHow is the sizing on Lulus dresses?
Sizing on Lulus dresses appears to be inconsistent, according to customer reviews. Some customers find that the dresses fit true to size, while others experience issues with sizing being too small or too large. It's recommended to carefully review the size charts and consider reading customer reviews for specific items to get a better sense of the fit. Ordering multiple sizes and utilizing the easy return policy can also be a strategy to ensure a proper fit.
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